CozyRoom Refund Policy

1. Our promise

We want you to enjoy CozyRoom. If you’re not satisfied with your monthly subscription, you may request one full refund of the current month’s fee—no questions asked.

2. Eligibility

• Applies only to active monthly subscriptions purchased directly through cozyroom.chat.
• Each account qualifies for one courtesy refund. Subsequent months are not refundable under this policy.
• Requests must come from the account‑holder email.
• Abuse (e.g., sign‑up → refund → sign‑up cycles) voids eligibility.

3. How to request a refund

1. Email [email protected] from your account email or open the “Billing & Subscription” chat in the app.
2. Include “Refund request” in the subject line or first message.
3. Tell us why you’re requesting a refund (optional, but helps us improve).

We will confirm within 24 hours and issue the refund within 5 business days back to your original payment method.

4. What happens after the refund

• Your paid subscription is cancelled immediately.
• Access to paid features ends once the refund is processed.
• You may keep a free account or resubscribe later (future charges will not be refundable under this policy).

5. Non‑refundable items

• Gift cards or promotional credits.
• Charges made before the current billing period.
• Currency‑conversion or bank fees charged by your payment provider.

6. Chargebacks

Disputing a CozyRoom charge with your bank or card issuer before contacting us may result in temporary account suspension during investigation.

7. Changes to this policy

We may update this policy. Material changes will be emailed to active subscribers and posted here 30 days before they take effect.

8. Need help?

Email [email protected] and we’ll be happy to assist.